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Customer Reviews
GlassesUSA: A Cautionary Tale of Wrong PD, Impossible Support, and Shattered Trust! 🚨
My recent online shopping experience was an absolute nightmare, and I'm sharing it as a cautionary tale. We ordered glasses for my 12-year-old, relying on their virtual try-on. But when they arrived, he had trouble seeing. We learned the pupil distance (PD) was incorrect, something glassesusa should have measured or prompted for, but they just assumed a value, leading to a wrong prescription. This fundamental error, combined with the fact that you will never be able to reach a human at glassesusa and have a real phone conversation, forcing slow email interactions that make you feel like you’re starting over each time, completely shattered my trust and left me frustrated. I felt I had no choice but to reach out to customer service to correct this major oversight.
Customer: Hi, I'm calling about an order for my son's glasses. He's having trouble seeing, and his doctor confirmed the pupil distance, or PD, is incorrect. CS Rep: I apologize for the trouble you and your son are experiencing. I understand how frustrating it must be for his new glasses to not be clear. Let me look up your order. Can I get your order number, please? Customer: It's [Order Number]. The issue is your website didn't even prompt me for his PD, and you just assumed a value. Now he can't see, and I'm being told I have to send these back before you even start on a replacement. How is he supposed to manage without glasses? CS Rep: I truly apologize for the inconvenience regarding the PD measurement and the assumption made. We typically rely on customers to provide this, but I understand how easy it is to miss if not explicitly prompted. We do require the original glasses to be returned before processing a replacement, but I can see how that creates a challenge. Let me explore if there’s an alternative for you. Customer: This whole process has been incredibly frustrating. I've been trying to get this resolved for days, and getting a human on the phone has been impossible. The emails take forever. CS Rep: I hear your frustration, and I am very sorry for the difficulties you've faced trying to reach us and with the speed of our email responses. That's certainly not the experience we want for our customers. I'm going to waive the return-first policy in your case and initiate a new order with the correct PD immediately. We'll send you a prepaid label for the incorrect pair, and you can send them back once the new ones arrive. Customer: Okay, that sounds like a step in the right direction. Thank you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect prescriptions and frustrating customer service.
From Nightmare to Delight: Cinily.net Restored My Faith in Online Glasses! ✨
After countless hours staring at screens, I used to struggle with eye strain and discomfort, but that all changed when I discovered a game-changer. These aren't just any glasses; they're the perfect blend of style and substance. If you're ready to experience unparalleled visual comfort and effortlessly elevate your everyday look, then you absolutely need to check out these incredible Classic Retro Computer Glasses. They've truly transformed my screen time, and I know they'll do the same for you. My last online shopping experience was an absolute nightmare 😤. We ordered glasses for my 12-year-old son, but the pupil distance (PD) was totally wrong because the site just assumed a value instead of prompting us. He couldn't see properly! On top of that, reaching a human for help was utterly impossible, and email responses took forever, making me feel like I was starting over each time. It left me so frustrated and my trust completely shattered 😭.
After such a terrible ordeal, I was incredibly hesitant to try another online optical store. But I desperately needed new prescription glasses and decided to give cinily.net a shot, hoping for a smoother, more reliable experience this time 🤔.
To my pleasant surprise, it was a completely different story! As one review perfectly puts it, "Ordering and delivery were efficient." ✨ From browsing their extensive collection to the final checkout, the entire process was incredibly smooth. Their website is intuitive, making it easy to input my prescription correctly. The product quality is fantastic for the price, truly offering great value. And what a relief to deal with a company that actually makes things simple! No more endless emails or impossible-to-reach customer service. This time, I actually felt like a valued customer. I'm genuinely impressed and relieved! 😃
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